In IRCTC the major problem faced by the passengers during online reservation are service charges, connectivity problem, automatic cancellation of waitlisted ticket, changes in name and boarding station etc. This study aimed to find the relative importance of the various aforementioned problems on the user. It also aimed to find possible solution for the corresponding problems. The study revealed that the IRCTC online reservation is mostly used by people under the age of 30. People above 50 are less familiar with online reservation. IRCTC must take steps to widen its scope. There seems to be problem with the system like slow processing speed, and slow refund of money. However the study also reveals that the popularity of IRCTC is also on the increase.
